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Bonded Collection Corporation utilizes the latest technology available to increase the service level and effectiveness in debt recovery.
BCC Technology Topics:
Client Communication
Most communication with our clients is performed via phone conversations. However, lately many of our clients appreciate the benefits of communicating over the internet:
- Bonded Collection Corporation uses electronic mail on a regular basis to communicate with the clients we serve. All client service representatives and managers have e-mail accounts that are checked on a regular basis.
- Request for all of our standard reports can be submitted through our website, via a password protected screen. Most requests can be filled via an e-mail response, with attachment if needed.
- Clients have the ability to view all the active accounts placed with Bonded by dialing into our system at any time. The security we have in place will give our clients access to their accounts only. Clients can review the notes and activities on an individual file since being placed at our agency - clients can even leave a comment on the file for the actual collector to see!
Remote access can only occur after the proper security is set-up, but overall it is safe and simple - all you need is a PC and modem.
Debtor Communication
- Email communication with consumer debtors is only performed with their EXPRESSED PERMISSION (verbal, written, or e-mail.)
- In some cases, especially in our commercial collection area, the use of e-mail for communication has proven very efficient to bring an account to resolution.
File Exchanges/Business Placement
Bonded receives placement of accounts from our clients in many different formats and mediums. Manual placements (copies of over-due invoices) are still favored by many of our existing clients. Other options available include:
- Data transfer of information on diskette
- E-mail of information
- Place of files directly on Bonded's FTP server
- EDI transmission of industry standard formats through our VAN (i.e. Motor Carrier Standard 210 invoice.)
- Bonded has a static IP address which can be positively identified in the event a client wants us to retrieve/place files on their FTP server
Some clients choose to employ PGP Encryption prior to transferring files. Bonded Collection Corporation is equipped to comply with this procedure if the need arises.
Bonded prides itself on working closely with our clients to derive the best solution (for both parties) for data exchange.
Bonded employs data programmers to convert data in your standard format to the record layout needed by our collection management software. Start-up cost of this nature are the responsibility of Bonded Collection Corporation.
BCC Webpay
Your customers will have the opportunity to make a payment on their account using the BCC Webpay feature. This feature allows payments in a simple and safe manner. BCC Webpay utilizes Verisign as the security provider.
Security
Bonded treats information technology security as an extremely serious topic. Security precautions include the following:
- Firewall protection limiting access to our network by "hackers"
- The network containing confidential debtor account information is segregated from our internal PC network and
- Manager and Client Services representatives are educated on the use of PGP encryption for exchanges of sensitive data over e-mail.
- Verisign is utilized as our web security provider for our BCC Webpay feature which allows your customers to make payments over our website.
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